Terms and Conditions

Terms and Conditions | Barcelona City Taxi

Please read our policies carefully before making a reservation. Transparency and trust are at the heart of our service.

1. Definitions and Scope

These Terms and Conditions ("Terms") govern all bookings made through the website barcelonacitytaxi.com (“Website”), owned and operated by Barcelona City Taxi (“we”, “our”, or “us”). By using our services or submitting a booking request, you agree to be bound by these Terms.

For the purposes of these Terms:

Client or Passenger: Refers to the individual or legal entity making the reservation.

Service: Means any ground transportation service, including but not limited to airport transfers, intercity travel, hourly chauffeur services, and custom rides, provided by us or an affiliated partner.

Vehicle Category: Refers to the service level booked (e.g., Economy, Standard, Executive, First Class), not a specific vehicle model.

Booking Confirmation: Is the email sent after payment is completed, containing the full trip details and validating the contract.

2. Booking and Reservation Process

2.1 Eligibility

To place a booking, the Client must:

Be at least 18 years old
Provide truthful and complete information
Have the legal capacity to enter into binding agreements

We reserve the right to cancel any booking that does not meet these criteria.

2.2 Booking Process

Reservations can be made online via our Website using our secure booking system. The Client must:

Select the service type, vehicle category, pickup and drop-off locations, date, and time
Provide accurate passenger details and any special requests (e.g., child seats, accessibility needs)
Review the calculated fare estimate and confirm the booking through payment

Bookings made via external platforms (e.g., travel agencies, partners) are subject to the same Terms.

2.3 Booking Confirmation

A contract is only established when the Booking Confirmation is sent by email after successful payment.

The Booking Confirmation will include your ride details, payment summary, and contact details.

In case we are unable to provide the requested service, we will notify you immediately and issue a full refund using the original payment method.

2.4 Airport & Pickup Policy

We provide 60 minutes of complimentary waiting time at airports, starting from the actual flight arrival time, using real-time flight tracking.
For hotels and private addresses, 15 minutes of complimentary waiting time applies.
For cruise port pickups, 30 minutes are included.
Clients are responsible for ensuring the provided contact details are reachable on the day of travel.
If the Client fails to appear within the waiting period and no contact is made, the ride is considered a no-show, and no refund will be issued.

3. Payment Terms

3.1 Pricing and Estimates

All prices displayed on our website are shown in Euros (€) and include applicable taxes unless otherwise specified.

The fare provided during the booking process is an estimated price based on the information provided by the Client. Final pricing may vary depending on route changes, waiting time, extra stops, or additional services requested.

3.2 Payment Methods

We accept the following secure payment options:

Credit/debit cards (Visa, MasterCard, American Express)
Stripe secure payment gateway
Bank transfers (for business accounts or large group bookings)
Bizum or PayPal (when pre-arranged)

3.3 Payment Timing

Full prepayment is required to confirm the booking.

Payment must be completed online during the reservation process unless otherwise agreed in writing.

3.4 Security and Encryption

All transactions are processed through encrypted connections and secure third-party payment processors (e.g., Stripe).

We do not store card details on our servers. Payment data is handled according to PCI-DSS compliance regulations.

3.5 Invoicing

An invoice or payment receipt will be automatically sent to the provided email after the booking is confirmed.

Businesses may request a formal invoice with VAT details by contacting our team after booking.

4. Modifications and Cancellations

4.1 Booking Modifications

Clients may request changes to the pickup time, address, destination, number of passengers, or additional services (e.g., luggage, baby seats) up to 24 hours before the scheduled pickup time.

All modification requests must be submitted in writing via email or WhatsApp and are only valid once confirmed by our team.

Additional charges may apply if the modification results in a longer route, waiting time, or upgrade of vehicle category.

4.2 Last-Minute Changes

For changes requested less than 24 hours before the service, we recommend contacting your assigned driver directly if you’ve already received their contact details.

While we aim to accommodate reasonable last-minute requests, we cannot guarantee availability or approval. Additional fees may apply.

4.3 Cancellations and Refund Policy

Cancellations must be submitted via email or WhatsApp and are only considered valid once confirmed by our team.

90% Refund: Cancellations made at least 48 hours before the scheduled pickup time are eligible for a 90% refund (10% is retained to cover administrative and payment processing costs.).
50% Refund: Cancellations made between 24 and 48 hours before before the pickup time will be refunded at 50% of the total booking amount.
No Refund: Cancellations made less than 24 hours before the pickup time, or no-shows, are non-refundable due to scheduling and vehicle allocation commitments.

4.4 Force Majeure and Exceptional Cases

In cases of severe weather, strikes, civil unrest, or other force majeure events, we will work to reschedule your transfer or offer a full refund if service is not possible.

If a cancellation is due to flight cancellation or significant delay, and we are notified in a timely manner, we may offer a partial refund or reschedule based on availability.

4.5 Refund Method

Refunds, when applicable, will be issued via the same payment method used during booking within 7–10 business days.

Any transaction fees incurred from payment providers may be deducted from the refund amount unless the cancellation was due to our error.

5. Service Conditions

5.1 Driver Conduct and Professionalism

All drivers representing Barcelona City Taxi are licensed, insured, and professionally trained.

Drivers are expected to provide courteous, safe, and timely service, including assistance with luggage, when appropriate.

If you experience any inappropriate behavior, unsafe driving, or unprofessional conduct, please report it immediately to our customer service team.

5.2 Vehicle Standards and Categories

Vehicles are assigned according to the selected category at booking: Economy, Standard, Executive, First Class, Van or Minibus.

We ensure that all vehicles are clean, climate-controlled, well-maintained, and compliant with local regulations.

While we strive to provide vehicles that match the images and specifications shown, exact makes/models are subject to availability. We reserve the right to upgrade the vehicle class at no extra cost when necessary.

5.3 Waiting Time Policy

For airport pickups, we offer 60 minutes of free waiting time from the actual landing time, based on flight tracking.

For non-airport pickups, we allow 15 minutes of free waiting from the scheduled pickup time.

Beyond this grace period, additional waiting time may be charged in accordance with our pricing policy.

5.4 Delays and No-Shows

If you are delayed (e.g., due to baggage claim or immigration), please inform us or your driver as soon as possible to avoid no-show charges.

If the passenger fails to appear at the pickup location and time without prior notice, it will be considered a no-show, and the service will be charged in full.

5.5 Luggage and Equipment

Every passenger is entitled to one standard-size suitcase and one piece of hand luggage. Please declare any extra luggage at the time of booking.

If you are traveling with bulky items (e.g., skis, wheelchairs, strollers, musical instruments), please inform us in advance so we can allocate the appropriate vehicle.

The company is not liable for damage to luggage or its contents unless due to gross negligence on our part.

5.6 Pets and Animals

Pets are allowed only in private transfers and must be transported in appropriate carriers. This must be communicated at the time of booking.

A cleaning surcharge may apply if the vehicle requires extra cleaning after the journey.

6. Child Safety and Accessibility

6.1 Child Seats and Booster Options

In compliance with Spanish and EU safety regulations, all children under 135 cm or 12 years of age must be secured in an appropriate child restraint system.

Upon request, we provide the following:

Infant seats (0–13 kg)
Child seats (9–18 kg)
Booster seats (15–36 kg)

To guarantee availability, child seats must be requested at the time of booking. If not pre-booked, we cannot guarantee the service will include the required seat.

6.2 Responsibility and Installation

While our drivers assist with the installation of child seats, parents or guardians are responsible for verifying the secure and correct installation of any restraint system.

If the appropriate seat is not available and the passenger chooses to proceed without it, they do so at their own risk and legal responsibility.

6.3 Accessibility and Reduced Mobility Services

Barcelona City Taxi is committed to offering inclusive transport options.

We offer vehicles compatible with foldable wheelchairs and mobility aids. However, vehicles with full wheelchair accessibility (PMR vehicles) must be requested in advance and are subject to availability.

If you or any passenger in your group requires assistance entering/exiting the vehicle, please notify us during the reservation process.

Our team will make reasonable efforts to accommodate accessibility needs, but service availability may be limited depending on fleet capacity and destination.

7. Luggage Policy

7.1 Included Luggage Allowance

Each booking includes a standard luggage allowance of one medium suitcase (up to 23 kg) and one small personal item (e.g., backpack or handbag) per passenger. If you require additional luggage capacity, it must be declared during the booking process to ensure the correct vehicle is assigned.

7.2 Oversized or Extra Luggage

We can accommodate oversized items (e.g., ski equipment, strollers, wheelchairs, golf bags) provided they are declared in advance. Undeclared extra or oversized luggage may result in:

The need to upgrade to a larger vehicle, subject to availability
Additional charges to cover extra handling or capacity
In extreme cases, cancellation without refund if the vehicle cannot safely transport all items

7.3 Prohibited Items

For safety and legal compliance, the following items are strictly prohibited in both luggage and carry-ons:

Hazardous materials (e.g., flammable liquids, explosives)
Illegal substances or objects
Firearms or weapons
Items that may damage the vehicle or cause discomfort to other passengers (e.g., uncovered food, strong-smelling items)

7.4 Responsibility for Luggage

Passengers are responsible for their own luggage at all times. Barcelona City Taxi will not be held liable for:

Loss or theft of personal belongings during the trip
Damage to fragile, perishable, or improperly packed items

We strongly recommend securing travel insurance that covers loss, theft, or damage of personal items.

8. Insurance and Liability

8.1 Travel Insurance

We strongly recommend that all passengers obtain appropriate travel insurance that covers unforeseen events, including cancellations, delays, accidents, personal health issues, or loss/damage of luggage. Barcelona City Taxi is not liable for expenses arising from events beyond our control. Travel insurance is the responsibility of the passenger and should be arranged prior to your journey.

8.2 Limitation of Liability

Barcelona City Taxi shall not be held liable for any indirect, incidental, or consequential damages, including loss of income or missed flights. Our total liability, in any case, is limited to the amount paid for the transfer service. We are not responsible for delays caused by force majeure, traffic conditions, adverse weather, or actions by third parties.

8.3 Force Majeure

We are not liable for service interruptions caused by events beyond our control, such as natural disasters, strikes, pandemics, war, government restrictions, or major traffic incidents. In such cases, we will make every reasonable effort to reschedule or refund the service as appropriate.

9. Intellectual Property and Website Use

9.1 Use of Website Content

All content available on the Barcelona City Taxi website—including logos, text, images, icons, videos, and other materials—is the exclusive property of Barcelona City Taxi or its content suppliers. Unauthorized reproduction, distribution, modification, or publication of any content is strictly prohibited without written consent.

For permitted use or licensing requests, please contact us at info@barcelonacitytaxi.com

9.2 Trademarks and Branding

Barcelona City Taxi and associated marks are registered or unregistered trademarks. Any misuse or unauthorized use may result in legal action. Brand usage guidelines are available upon request

9.3 User Conduct

You agree not to misuse the website, including uploading malicious code, attempting unauthorized access, or using it for unlawful or fraudulent purposes.

9.4 Third-Party Assets and Licensing

This website may use third-party resources, such as icons, scripts, fonts, and images, which are licensed under open or commercial licenses. All such content remains the property of its respective owners and is used in accordance with their licensing terms.

10. Privacy and Data Protection

10.1 GDPR Compliance

We fully comply with the General Data Protection Regulation (GDPR) and relevant data protection laws. Your personal data is collected, stored, and processed solely for the purpose of providing our services, improving customer experience, and fulfilling legal obligations.

10.2 Data Usage

Data collected may include name, contact information, travel details, and payment-related data. We do not share your data with third parties except those directly involved in the provision of services (e.g., payment processors or drivers).

We do not sell, rent, or trade personal data to external parties. Your information is processed securely in accordance with industry standards.

10.3 Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at info@barcelonacitytaxi.com. For more details, you may also refer to our Privacy Policy.

10.4 Cookie Usage and Consent

Our website uses cookies and similar tracking technologies to enhance user experience, provide personalized services, and analyze website traffic.

In compliance with the EU Digital Markets Act (DMA) and GDPR, we use a consent management platform (CookieYes) that allows users to:

Choose which types of cookies they allow (e.g., necessary, analytics, marketing)
Withdraw or update their consent at any time

For full details on the types of cookies we use, their purpose, and how to manage your preferences, please review our Cookie Policy.

We ensure our third-party service providers comply with GDPR through appropriate data processing agreements when applicable.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Spain.

Any disputes arising in connection with the use of our services, website, or these Terms shall be subject to the exclusive jurisdiction of the courts located in Barcelona, Spain.

By using our services, you consent to the above jurisdiction and agree to resolve any legal matters through the appropriate legal channels in Spain.

12. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, our services, or your personal data, please feel free to contact us through the following channels:

Our customer service team will respond as quickly as possible, usually within 24 hours on business days.

13. Amendments to Terms and Conditions

Barcelona City Taxi reserves the right to update, revise, or modify these Terms and Conditions at any time without prior notice.

Any changes will become effective immediately upon being published on this page, unless otherwise specified.

It is the responsibility of the Client to review these Terms periodically. Continued use of our services after the Terms have been updated implies acceptance of the new version.

The current version was last updated on 08 August 2025.